Events and check-ins
Reward people for showing up to league nights, tournaments and release events. Customers scan a QR code with their phone, or staff check them in at the register.
On this page
Create a check-in event
- In CounterQuest, open Events.
- Under New check-in event, enter the Event name (for example "Friday league night") and the points it gives.
- Pick the Date. For a multi-day event, also set Last day.
- Leave Live code (recommended) ticked, or untick it for a code you can print (see below).
- Press Create event.
The event appears under Open and upcoming with its check-in count. To remove one, press Delete and confirm; its QR code stops working.
Live code or fixed code?
| Live code | Fixed code | |
|---|---|---|
| The QR code | Changes every minute, shown on a screen in the shop | Never changes |
| Shared online | A photo of it stops working within minutes | Works for anyone who has it, on the event's dates |
| Best for | Events in the shop | Flyers, posters, or when you have no spare screen |
| Buttons on the event | Open live screen, Copy screen link | Download QR code, Copy link |
Show the live code on a screen
- On the event, press Open live screen on the device you'll show it on, or Copy screen link and open that link on another device.
- Put it full screen on a phone, a tablet on a stand, or a TV in the shop. It updates itself; leave it open for the event.
The screen link works without logging in to Shopify, so you can open it on any device. Treat it like a key: only open it on screens in your shop.
What happens when a customer scans
A check-in page in your store's theme. If they're signed in, the points are added straight away. If not, they get a sign-in link; after signing in they come back and are checked in, even if the live code has changed meanwhile.
- Once per customer per event. Scanning again shows they're already checked in.
- Only on the event's dates. Before or after, the code doesn't give points.
- A live code is accepted for a few minutes after it was shown, so a slow phone camera isn't a problem.
Check in at the register
For customers without a phone, or when it's quicker: add them to a sale, tap the Rewards tile and, under Today's events, tap "Check in: event +N". It's the same check-in as the QR code, so a customer can't get both. See At the register.
Badges, quests and goals from check-ins
Check-ins count toward the game features. Each of these can be limited to events whose name contains a word, so name your events consistently (for example always include "League" in league nights).
- Badges (Settings → Badges): Earned by "Event check-ins", with "Event name contains (optional)" and How many. Suggested: League Regular, 5 league check-ins.
- Monthly quests (Bonuses & extras): goal "Check in at events". Suggested: League Month, check in at 2 league nights this month.
- Visit streaks: a check-in counts as a visit, like an order.
- Community goals: count everyone's event check-ins toward a shared target, for example a month of league check-ins, which unlocks a points event for the whole shop.
More on these in Tiers, badges and games.